NecromanceR

Wednesday, November 15, 2006

argh!!!! haven been blogging... so listen to me complain....
let me complain abt my JS proj first!
Argh!!!!!!!
I wonder what the hell I'm doing here since e so-call leader is still not here yet...
time now is 1246... we suppose to have a meeting at 10...
dotz!!!!! yesterdat... i was already at HOME at 445 when she msged and asked for meeting at 620
in which she din even come... she cancelled the meeting while i WAS ON MY WAY TO SCHOOL!!!!
Argh!!!!! Irritating!!!!! She wanna be do-it-all... so she say pass all the info to her she'll write the report...
pls lor it doesn't work this way... in the end... I wrote finished the intro and stuff...
she edited frm last wk til now still haven finish yet... still haven finish doing the body...
expects us to do the conclusion when we dun haf the body... wth....

argh!!!!

ok... now... let me whine about work...

[Why do we like to serve Ang-Mohs tourists?]

ok... i was working at Sim Lim at Song bros when i overheard a Singaporean Couple said
'Let's go. They only wanna serve tourists.' They been waited for some time and notice that none of us served them.
I must say sorry to them. It was a mistake on my part since i looked at them, wondering if i should approach them...
coz they were busy talking to themselves and not really looking at any products... so frm my experience, it says... leave them alone, they'll ask if they need help... Sorry about that... but it promts me to think... why i like to serve Ang Moh tourists..

Coz they are very different from Singaporeans... Singaporeans always complain that the service industry in Singapore is not
doing its best yet in terms of service provided.. but hello... it takes 2 hands to clap! I felt so when i was just a consumer and this feeling grew stronger after I joined the service industry (sales rep).

Firstly... when customers are looking at our pdts... i would say ; 'Hi Sir, may i help you?'
8 out of 10 ang-mohs (based on my experience) wld reply either 'Yes, I'm looking for....' or 'No, thank you. i'm just browsing.'
The other 2 woud just smile and shake their head signalling that they don't need help
They make you feel like they really apprieciate the fact that you cared and asked...
5 out of 10 Singaporeans wld no 1.. choose to ignore n just look at the products and out of the 5, at least 1 would say to their partner who came to shop with them; 'they don't have ipods (when the ipods are just infront of them). Why don't they ask? esp. when i said, 'Sir May I help you?'
the other 5 singaporeans would tell them what they want, and only two of them would thank you for your services.
See... Ang-mohs are really nicer :)

Next situation...
When Serving Singaporeans... its really frustrating... coz you can spent like 1 hour serving them and explaining to them how the product is like and guess what... they can tell you things like 'Ok, I'll go check out the prices of other shops first, if yours is cheaper den i'll buy frm you.' It's understandable that they wanna buy at the lowest price... even angmohs do that sometimes.. .and the difference between the both is that... Singaporeans would just buy from the other shop if that shop is one dollar cheaper, they won't even bother to come baq and ask if you can match the price! They don't care if you offer them good services, they'll juz buy frm others if they are cheaper than yours. Angmohs? so much different! First if they think you offered a good service to them, esp. after serving and explaining them for 1 hr, they'll check the prices of other shops and come baq to you and ask if you can meet their prices that they have checked out. If you really cannot match the price and u tell dem u can't match the price, they would say sry back to you saying that they would buy from the other shop since they are cheaper but they would tell you they really apprieciated your help, so even though u can't sell the pdts, you feel like at least ur service is been apprieciated. In addition, the angmohs wldn't care much abt sm differences. like Singaporeans wld just buy fr the other shop if they are cheaper than you by a dollar and they won't care abt the time you spent on them which could be used on other customers (sry been a little selfish) but most AngMohs would come baq and buy fr you if the other shops were just 2 dollars or even 5 dollars cheaper coz they feel that service is impt. I had one such angmohs who told me that though other shops offered 10 dollars cheaper than me but he liked my service so he came baq n buy from me. Singaporeans??? No yet so far. I spent 1 hr on this Singaporean and all they said was i'll look ard first, not even a word of thanks, Frustrated of course! and the worse is that Singaporeans expect you to cost-to-cost sell it to dem, when i told them that i was only making a profit of 10 dollars (the truth!) and they say, den gimme 10 dollars discount lor. I was already selling them below the recommended retail price that you would see at apple centre, selling an ipod 80 gb at 598, i was only selling them at $570. They already save like 29 bucks and they still wan me to give them further discounts. perhaps i'm still naive, shld haf given them the retail price first b4 giving them discounts, no pt giving them discounts in the begining... Some singaporeans i feel are really asking for it when they get cheated in Simlim Sq since they are so naive in believing that a shop would sell ipod nanos 2gb at 210 when the cost is much more than that. When i tried to explain to them that the shop offering them that price is just trying to lure them baq to the shop and sell them excessiories at higher price, they din believe. I told them to try the shop by saying that they just want e ipod and nothing else, the shop would juz tell them that they had no stock left if they failed to convince them to buy the excessiories. But still they don't listen... ended up when i saw the same Singaporean, i asked her for the bill to see how much she spent... the ipod was at 210 bt one 3rd party charger that u can get outside for 18 she paid for 50 coz they tricked her into beliving it's n original charger, den the silcon case summore bad quality one which you can get at abt 20, she about it for 35. ended up... she (after my calculation) paid for 22 bucks extra if she had bought fr me and the acessiories as well... see.. they deserve it sometimes... be streetsmart... you would wan to pay less but gauage, if it so much lesser than the RCP you better watch out...

Nil posted 12:53 PM

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Wednesday, November 15, 2006

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